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Toll Free: (866) 45-POOLS -
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WHO IS ASTRALPOOL?
ASTRALPOOL has been manufacturing products for the swimming pool industry since 1969. Thirty-six years later we have become one of the world's largest manufactures of swimming pool equipment. The ASTRAL group now consists of 21 factories manufacturing over 6,000 different products. These products are placed in the hands of consumers through-out the world by our own chain of state of the art logistic centers.
WHO DOES ASTRALPOOL SELL TO?
ASTRALPOOL is focused solely on supplying consumers of the residential and commercial swimming pool market with their quality line of products. All products manufactured and supplied by Astral Products, Inc. are sold in conjunction with qualified wholesale distributors and dealers only. If you're a wholesale distributor or dealer and would be interested in supplying the ASTRALPOOL line of products in your area, please contact us. If you're a consumer and would like to purchase one of our products for your home pool or commercial facility, please contact us for a dealer near you.Residential & Commercial - Sales & Manufacturing: (866) 45-POOLS WHAT SERVICES DOES ASTRALPOOL PROVIDE ITS CUSTOMERS?
- Superior Product Quality
- Extensive Line of Commercial Equipment
- In-house Engineering
- Lead Retrieval & Sharing
- Drop Shipping Capabilities
- On-Site Warranty Repair
- Full Color Literature & Catalogs
- Product Drawings on CD in adobe & AutoCAD
- Excellent Lead Times - Best in the Industry!
- Nextel Direct Connect to Sales & Customer Service Representatives
- Project Assistance & Sales Support
- Quarterly Product Promotion & Specials
- Consumer & Dealer Based Interactive Web-Site
- Consumer & Dealer Based Interactive Web Catalog on CD
- 56 World-Wide Location
WHAT ARE YOUR STANDARD LEAD-TIMES FOR PRODUCTS?
- Standard Commercial Vertical Filters: 3-4 weeks
- Standard Horizontal Commercial Filters: 4-5 weeks
- Commercial Pumps: 1-2 weeks
- Custom Rail Goods and Deck Equipment: 1-4 weeks (depending on complexity)
- Most of the times, orders received before 12-noon ship that same day. All orders containing stock items should ship within 24-48 hours from receipt of the order.
HOW DO I CHANGE THE SAND IN MY ASTRALPOOL FILTER?
The procedure for changing your filter media is as follows:
- Turn off the pumps directly attached to the filter system.
- Open the air relief valve at the top of the filter to release any extra pressure
- Remove the lid and gasket from the filter
- Fill filter about 3/4 full of water
- Remove the sand drain located at the bottom of the filter
(be careful not to lose the O-ring or get wet) - Make sure that the sand does not block the sand passage, use a shovel to continually pull the sand away from the drain port.
- Using a hose from above, spray the sand as the filter drains to keep a steady flow.
- It may be necessary to enter the filter to remove the final 1/4 portion of sand. (be careful, enter causally and lightly).
- Replace sand drain lid, making sure the O-ring is in good condition.
- Add the required filtration media as noted in the owners & operations manual or on the data plate.
HOW DO I CALCULATE THE RIGHT SIZE FILTER OR PUMP FOR MY POOL?
Please See: Filter and Pump Sizing WHY DO I NEED TO INSTALL NSF LISTED FILTERS ON MY POOL?
National Sanitation Foundation (NSF) is a not for profit organization. The NSF mark informs everyone that this product does not add anything to the water source that would be harmful if ingested. The NSF mark on filtration systems is require by law in most states.
HOW MUCH SAND & GRAVEL DOES MY ASTRALPOOL FILTER HOLD?
Every filter has a data plate attached to the upper right hand side of the filter; directly to the right of the upper port connection. This data plate indicates the amount of sand & gravel required for that particular filter.
You may also find the amount of required media for your filter in your owners & operations manual. Please note: You can print a copy of your owners & operations manual from this web-site. Media requirements are also listed within this web-site. You will need your filters model number to obtain this information. Please click the description below that best fits your filter.
WHAT SIZE SAND & GRAVEL SHOULD I PUT INTO MY ASTRALPOOL FILTER?
For the very best results, ASTRALPOOL recommends the use of NSF listed filtration media only.
PEA GRAVEL should be a GRADE # 20 (1/8" - 1/4" Pea Gravel)
SILICA SAND should be a GRADE # 20 (.45mm - .55mm Granular Size)
Please refer to your owners and operations manual for proper installation requirements.
WHY IS IT IMPORTANT TO ADD GRAVEL TO MY FILTER?
A layer of pea gravel covering the lateral system by 1" is required on all ASTRALPOOL sand filters unless other wise noted. Additional reasons are listed as follows:
Gravel helps support the laterals from the weight of the sand
Gravel will filter out the sand from the water before reaching the lateral system
Gravel will help eliminate anaerobic bacteria from forming underneath the lateral system
Gravel provides more open area for a smother flow of water after it has passed through the sand.
Warranty could be voided if the required amount of gravel is neglected. Please be sure to read your owners & operations manual before attempting any work.
HOW OFTEN SHOULD I CHANGE THE SAND ON MY ASTRALPOOL FILTER?
Water is highly aggressive and overtime can wear down the sharp edges on each particle of sand, allowing sand to become "rounded out" or "dual" preventing it to trap unwanted materials. This is why we strongly recommended that all ASTRALPOOL filtration systems receive new media every 5-7 years on a pool and every 3-5 years on a spa. This will ensure optimum performance.
Please contact your local dealer for sand change assistance or call (866) 45-POOLS for an authorized dealer near you.
CAN I USE AN ALTERNATE FILTRATION MEDIA OTHER THAN SAND?
ASTRALPOOL recommends sand as it's primary source of filtration media. However there are many other sources of media to choose from. In order for the NSF listing to hold true on your filtration system you must only install an NSF approved alternate media or the warranty on the vessel could be void.
Before purchasing or installing any media other than standard silica sand and gravel please consult the manufacture or NSF international.
ASTRALPOOL USA: (866) 45-POOLS
NSF International: (800) NSF-MARK
WHEN OR HOW OFTEN SHOULD I BACKWASH MY FILTER?
In filter beds, there are thousands of channels for water to pass through, trapping particulate matter.
As time passes these channels become blocked and it becomes necessary to clean the the filter bed and restore the filter to its optimum working condition by discharging the trapped particles. The velocity of water for the backwash cycle should be the same as the filtration mode. This velocity should never exceed 20 GPM/Sq. Ft.
Recommended backwashing should start when the influent pressure and effluent pressure reaches a difference of 16.5 PSI. The backwashing cycle should run for 3 to 5 minutes. It is advisable to place a sight glass in the drain line close to the filter so you can see the water clearing and stop the backwash to avoid any unnecessary waste of water. CAN ALL ASTRALPOOL FILTERS BE PLACED OUTSIDE IN DIRECT SUNLIGHT? During the manufacturing process every ASTRALPOOL filter is fitted with a clear coating to protect the outer shell from the sun. If your ASTRALPOOL filtration system will be placed outside in direct sunlight it is recommended to periodically clean the outer surface with soap and water, then let dry and apply a clear varnish to help protect the fiberglass from harmful UV rays. Doing this every 5-7 year will help greatly extend the life of your ASTRALPOOL filter system.
WHAT COULD BE THE PROBLEM IF I HAVE SAND RETURNING TO THE POOL?
If your experiencing sand returning to the pool there is a good chance that the filter has a broken lateral. The sand will need to be removed and the broken lateral replaced. Please contact us with the filter's Model Number & Serial Number; one of our professional representatives will assist you with instructions or a local dealer who can perform the work for you.
Broken laterals are often caused during the backwash process. The media bed is lifted above the lateral system for 3-5 minutes. When the system is placed back to filtration it sometimes slams back down onto the lateral system breaking the lateral fingers loose.
Sand returning to the pool can also happen after a backwash cycle. This will disappear in a few days and return only after your next backwash. This is commonly caused by the sand bed lifting to high within the filter vessel causing sand to empty into the waste line. When the system is turned back into filtration mode the sand left in the line from backwashing will blow back into the pool. This problem can be rectified by either turning back the backwash flow rate or waiting 2-3 minutes before turning the system on after a backwash cycle.
CAN ALL OF THE ASTRALPOOL FILTERS BE APPLIED TO POOLS & SPAS?
Yes, the entire family of ASTRALPOOL commercial filter systems currently holding the NSF mark are listed for Pool & Spa applications.
www.nsf.org WHAT CAN I DO TO EXTEND THE LIFE OF MY ASTRALPOOL STAINLESS STEEL PRODUCTS?
Please See: ASTRALPOOL Care & Maintenance
WHY IS IT MANDATORY FOR ME TO INSTALL MANIFOLD SUPPORTS? Manifold supports are used to take the brunt of the manifold weight from the filter connection points. Without manifold supports the manifold may be to heavy for the connections alone to withstand. Not using manifold supports will void the warranty. We require 2 manifold support kits for single manifolds and 3 for a dual manifold.
HOW WOULD I OBTAIN PARTS FOR ALL ASTRALPOOL PRODUCTS?
Parts for all ASTRALPOOL products are available through selected distributors and dealers across the country. Please contact us for a dealer near you.
Toll Free: (866) 45-POOLS
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HOW DO I FILL A WARRANTY CLAIM FOR ANY ASTRALPOOL PRODUCT?
If you have a warranty claim please provide the following information:
- Proof of purchase (copy)
- Model Number - Serial Number
- Digital Photo of the warranty item and problem area
- Contact information (shipping address, contact, phone, fax, e-mail etc.....)
- Description of problem
Please e-mail the above information to
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titled WARRANTY CLAIMS. Someone will contact you to start your warranty claim process. Do not send any product back with out first being provided a Return of Goods Authorization (RGA) number. Any material returned without authorization will not be accepted.
You may also mail or fax your request [Attention Warranty] to the follow address:
ASTRALPOOL USA
ATTN: ( place RGA number here )
8525 Mallory Rd.
Jacksonville, FL 32220
(866) 45-POOLS
Fax: (904) 378-0408
Do not send any product back without prior authorization. Please provide us with the above information and one of our professional representatives will contact you with an Return of Goods Authorization (RGA) number.
WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED FROM SHIPPING?
If you have received a product, signed for it in good condition, only to find the product to be damaged:
- You will need to contact the freight carrier that delivered the item(s).
- You will need to file a "hidden damages freight claim" - You may have only 5 days. This varies depending on the freight carrier.
- You will need to contact the original shipper and supply them with a copy of your order and your "hidden freight claim" number.
If you have received a product and signed for it damaged
- You will need to contact the freight carrier that delivered the item.
- You will need to file a "freight damage claim" - You may have only 5 days. This varies depending on the freight carrier.
- You will need to contact the original shipper and supply them with a copy of your order and "freight damage claim" number.
- All products shipped from ASTRALPOOL are free from physical defects or damage. Shipping product from our facility to you is a service we provide our customers. This service is out sourced and is not the fault of ASTRALPOOL or their employees if it arrives damaged.
Receiving damaged equipment can be a hassle. We are more then willing to help you with the process of your "freight damage claim". PLEASE NOTE: You must inspect the product before, or NO later then, 5 days after receiving the products.
Please contact us for any further assistance. We are always willing to help!
If the answer you are looking for is not on this page please contacts us.
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